From: route@monster.com
Sent: Tuesday, November 15, 2016 2:53 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: System Engineer
This resume has been forwarded to
you at the request of Monster User xapeix03
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James Terry, MBA, PMP, CCNP 6600 Comet Circle APT312, Springfield, VA 22150 Telephone: 571-306-3365 (Home); 662-679-0815
(Mobile) Email: james.terry4@yahoo.com /
james.j.terry4@gmail.com Security Clearance: TS/SCI Caveat: CPB Professional
Profile Results-oriented IT systems management
professional possessing extensive project management experience in leading
the successful development and implementation of IT Infrastructure and
support services for major projects with international scope. Demonstrated
track record of success in identifying and delivering results for clients,
improving efficiency by delivering solutions that increase performance in
service delivery. Well developed communication and analytical skills foster
original, client-centred solutions to technology and strategic business
challenges. Able to manage, develop and mentor colleagues and team and
provide team leadership to deliver positive results. Key
Skills
Career
Summary
§ Provided team leadership and management for the
appropriate utilization of unit assets, including overseeing the planning,
design, engineering, operations, logistical support, and evaluation of
systems and networks § Serve as Chief Information Management Officer for 1200+
soldiers, ensuring the delivery of network and communication security,
including overseeing compliance with information management policies § Led, trained, and mentored team of 30 IT Tactical and
Automations soldiers, including ensuring the completion of appropriate
training and unit development to support ongoing service capabilities § Oversaw the delivery of multiple technical support and
technology integration projects across multiple locations and deployments,
ensuring all project deliverables were completed on time and within budget
allocations § Worked closely with project stakeholders to provide
regular updates on operational status, integrating service requests and
change orders into ongoing project deliverables § Supervised the work of project team members, assigning
tasks and resources to support the delivery of critical project
infrastructure and services, integrating external contractors and staff
within established teams Key Projects: Automations Team: § Developed and presented critical technology
recommendations to commanders, directors, and staffs on command and control
signal requirements, capabilities, and operations § Established, coordinated, and directed programs, projects,
and activities to deliver on unit level supply, maintenance, and life-cycle
management requirements for signals equipment § Provided guidance and support to unit leaders on
strategies and processes to eliminate information spillage § Oversaw the implementation of patching policies and
procedures for network computer and servers, as well as server data backup
policies and procedures § Managed IT infrastructure of Combat Engineering Battalion,
and led the installation and maintenance of Microsoft 2003 and Microsoft 2008
servers Tactical Team: § Managed the operations of the Tactical Team and unit
resources to provide tactical communication services and support to over 1200
soldiers § Supervised the application of electrical, electronics,
systems engineering, and management principles related to design, test
acceptance, installation, operation, and maintenance of Signal systems,
equipment, networks and facilities § Developed and ensured compliance with policies and
procedures regarding secure use, storage, and handling of communications
security and information Network Infrastructure Upgrade: § Provided key support for the planning and completion of a
large fiber optic project, and switch upgrade project in Valhalla Compound at
Kandahar Afghanistan § Established data communications systems and networks
design and implementation requirements and directed the installation
operation, networking, and maintenance of signals equipment Enterprise Windows 7 Rollout: § Managed automations team personnel and resources to
support the successful rollout of Windows 7 to over 800 computers serving the
Task Force in Kandahar, Afghanistan, delivering project ahead of schedule
§ Managed the delivery, of a global enterprise network, of
Top Level Automation Support for all services/network infrastructure,
including the installation and configuration of Active Directory, DNS, WAVE,
TACACS, NetMri, and Solar Winds Servers, within a fast-paced, high-pressure,
secure Network Operating Center (NOC) § Provided Support for Cisco Core, Distribution, and Access
layer router and switch design, implantation, and maintenance § Delivered critical technical support to resolve issues
with network emergencies, as well as overseeing the implementation of
Technical Service Orders (TSO) § Assisted in design and implementation of mobile
telecommunications kits, including mobile antennas, routers, switches, and
encryption devices § Employed Riverbed and Data Domain Technologies to provide
support for Network Accelerations § Supported the design and establishment of two virtual data
centers, as well as providing ongoing systems maintenance and support § Utilized Remedy ticketing system to track input, track,
and resolve trouble tickets related to Networking and Systems issues, as well
as providing guidance to remote sites on Networking and Systems related
issues § Responsible for reporting, investigating, troubleshooting,
and resolving Network Outages § Performed regular system audits of Cisco Networking
Routers and Switches to identify and resolve potential security issues § Created User, Distribution, Functional, Security, and
computer groups and accounts in Active Directory, providing technical support
on 3 different Cisco EIGRP networks Technical Support Roles(Hands on): § Managed the delivery of Storage/Backups utilizing SAN and
Comm Vault using Syncsort DPX and NetApp technologies § Maintained Cisco Call Manager and provided technical
support for Whisper, as well as Cisco VOIP phones, utilizing Cisco Unified
Call Manager § Provided support for Optibase and Multicast Distribution
for video, and assisted with the implementation and troubleshooting of multicast
video feeds § Optimized and maintained Routers and Switches, as well as
writing configuration scripts for Cisco Core, Distro, and Access layers, and
conducted site failover testing on Cisco Routers § Data Center: §
Cisco Nexus 1000V Switch for
VMware v Sphere §
Cisco Nexus 5000 Series Switches §
Cisco UCS 5100 Series Blade Server
Chassis §
Cisco UCS M-Series Modular Servers § Device Models (Routers): §
Cisco 2800 Series Integrated
Services Routers §
Cisco 2900 Series Integrated
Services Routers §
Cisco 3800 Series Integrated
Services Routers §
Cisco 3900 Series Integrated
Services Routers §
Cisco 4000 Series Integrated
Services Routers §
Cisco 800 Series Routers § Device Models (Switches): §
Cisco 3700 Series Switches §
Cisco 3800 Series Switches §
Cisco Catalyst 2960 and 2960-C
Series Compact Switches §
Cisco Catalyst 3560 and 3560-C
Series Compact Switches §
Cisco Catalyst 3650 Series
Switches §
Cisco Catalyst 3850 Series
Switches §
Cisco Catalyst 8000 Series
Switches §
Cisco ME 3800 X Series Switches § Assisted in the implementation of IpSec and GRE tunnel
configurations, on Cisco routers, between distant locations, and provided
troubleshooting for GRE and IpSec Tunnel flapping issues § Configured Port Security on Cisco Access Switches,
maintaining access control lists § Maintained and monitored multiple WAN (fiber and
satellite) links, § Managed Microsoft Exchange 2010 Servers, Microsoft Server
2008 R2 DNS, Printer, and DHCP Servers
§ Installed, configured and managed IT
Infrastructure for 2000+ employees, providing troubleshooting and technical
support for Heat, Remedy, Active Directory, and BlackBerry Enterprise servers § Employed Remote Desktop Connection,
SafeNet, and MS-Office products, as well as DTRA/Department of Defense
applications to complete support ticket requests within established
timescales
§ Provided dedicated multi-tier
troubleshooting and technical support to over 6500 employees across multiple
client organizations as well as maintaining Microsoft 2003 servers § Developed integrated real time ACD statistics to track
service progress, significantly improving productivity levels § Configured and supported Remedy,
Active Directory, BlackBerry Enterprise server, Norton Ghost Cast server,
Remote Desktop Connection, Tivoli, Pointsec, Guardian Edge, Office
Communicator, ShoreTel ShoreWare, and U.S. Marshal specific software 2009 - 2010
SENIOR IT CONSULTANT IV/SYSTEMS ADMINISTRATOR,
Apex Systems, (temp-to-perm / Apex
-to-Unisys) § Provided dedicated multi-tier
troubleshooting and technical support to over 6500 employees across multiple
client organizations as well as maintaining Microsoft 2003 servers § Developed integrated real time ACD statistics to track
service progress, significantly improving productivity levels § Configured and supported Remedy,
Active Directory, BlackBerry Enterprise server, Norton Ghost Cast server,
Remote Desktop Connection, Tivoli, Pointsec, Guardian Edge, Office
Communicator, ShoreTel ShoreWare, and U.S. Marshal specific software 2008 - 2009
ELECTRONICS TECHNICIAN,
MFJ Enterprises, Starkville, MS § Assembled, pre-tested, and tested
equipment related to ham radios 2007 - 2008
INFORMATION
TECHNOLOGY FIELD ENGINEER, En-Pointe Technologies, Atlanta, GA § Position included but was not limited to setting up
computers for the Atlanta Public Schools System (whom we had a contract with)
and performing troubling shooting on the following issues: § Hardware (motherboards, power supply, all internal cards,
etc) § VPN § Printers (any) § Software (any) § Local area networking issues (any). § Configured Cisco Routers and Switches, planned network
outages, implemented failover testing, and ensured minimal downtime § School Readiness Inventory software (SRI). § Domain Support / Windows Server 2003 Support. § Linux Thin Client machines running Fedora Core.
§ Duties also included the installation and use of LANDesk
remote pc troubleshooting software, and designing more efficient ways for the
clients to utilize the technology. § Awarded Field Engineer award for outstanding
technical/customer support 2005 - 2007
ASSISTANT SYSTEMS ADMINISTRATOR, Bagley
College of Engineering, MSU §
Installed and maintained all equipment related to Dell Power Edge
Servers, networking (I.E. Cisco Routers and Switches, printers, copiers,
scanners, etc. §
Hands on experience with Microsoft Windows Server 2003, Windows XP ,
Citrix, VPN Technologies, Networking, Storage Area Networks (SANS),
end-to-end user and customer service skills §
Number one mission was to ensure all of the electronic equipment used
by the office staff was working properly. This required extensive end
user support skills §
Planned and Conducted Software and Hardware life cycle replacements §
Maintained accountability of one-half million dollars worth of
Information Technology equipment 2004 - 2005
LEVEL II TECHNICIAN, Client Logic, Starkville, MS §
Served as Level II Technician (Team Leader) for the following company
contracts: Gateway, Microsoft Service Pack II , and Dell §
Stayed on the cutting edge of technology as well as the
use/maintenance/troubleshooting of it §
Assisted Level I technicians as they talked on the phone with clients,
in an effort to resolve clients issues. §
Responsible for ensuring the needs of the clients, on the phones, were
met §
Served as Mediator between level I technicians and the Team Coach §
Ensured team morale was high at all times, by resolving workplace
issues §
Awarded Dell Outstanding Technical Support Award 2003 - 2004 SIGNALS
SUPPORT SYSTEMS SPECIALIST, MS ARNG, Deployed to Iraq (Operation Iraqi
Freedom part I) § Installing , performed
troubleshooting, and performed unit level maintenance on manual and automated
signal support systems and terminal equipment § Provided technical assistance in
implementing information systems; and deploying and operating dedicated
computer systems § Installed, operated, and maintained
manual and automated signal support systems, terminal equipment, PC
communications, local area networks (utilizing Cisco equipment, etc) and
computer testing utilities and test software. § Shortly after deployment, obtained
rank of an E-5/Sergeant § As a Sergeant, played an integral
role in unit missions. In addition to these skills, served as a Signal
Support NCO (Non Commissioned Officer) § Served as Junior Team Leader of
other signal Soldiers § Veteran of Operation of Operation Iraqi
Freedom part one. During the operation, practiced MOS skills and common
soldier skills simultaneously 2002 - 2003 SIGNAL SUPPORT
SYSTEMS SPECIALIST, MS ARNG, Joined, Attended Basic Training § Attended and graduated basic training
June 06, 2002-August 10, 2002 at Fort Benning, Georgia. § Attended and graduated AIT (Advanced
Individual Training) August 10, 2002-January 23, 2004 at Fort Gordon,
Georgia. § Class leader and Distinguished
Honor graduate of AIT class. § Earned the Command Sergeant Majors
coin during AIT § Obtained the MOS (Military
Occupation Specialty) 31U upon graduating from Fort Gordon Georgia. Education
and Qualifications
Certifications:
References
are available on request Page 1 |
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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Spanish |
Intermediate |
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